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FAQ
Frequently Asked Questions
Search below for any questions you may have and get to know our services better
1. What is OurBus?
2. What amenities can you expect on OurBus trip?
3. How can I purchase a ticket?
4. Do you have an app?
5. How to book?
6. Do I need to print the ticket to board the bus?
7. Which payment methods do you accept?
8. How do I cancel my ticket?
9. I purchased a ticket for 4 passengers but one of them is not travelling anymore. Can I cancel one seat without cancelling the full ticket?
10. I mistakenly booked for the wrong departure. Can I reschedule my ticket?
11. Do I need to purchase a ticket for my child?
12. Is the bus going to depart exactly at the time mentioned on the ticket?
13. How can I stay up to date with my trip and during the journey?
14. What should I do if I miss my bus?
15. Can I take my pet with me on the bus?
16. Is smoking allowed on the bus?
17. Can I get on or off at a stop not listed on my ticket?
18. Will you hold the bus for me if I am late?
19. How much luggage am I allowed to bring?
20. What if my luggage weighs slightly over 15 kg?
21. Can I bring large sports equipment or other oversized items?
22. What items are prohibited to carry on the bus?
23. What is OurBus Wallet?
24. How are credits added to my OurBus Wallet?
25. How can I use the credits in my OurBus Wallet?
26. Where can I use OurBus Wallet credits?
27. Can I add money to the Wallet as credits?
28. Do my Wallet credits expire?
29. Can I transfer my Wallet credits to someone else?
30. Can I use my Wallet credits without logging in?
31. Can I charter a bus for a private group?
32. Are there discounts for charter bookings?
33. I forgot my belonging on the bus. What should I do?
34. How can I reach the Customer Experience team?
35. How can I report a complaint or provide feedback?