Terms & Conditions

Introduction

This is an Agreement between You or the Entity that you represent ( hereinafter “You” or “Your” ) and OurBus India LTD governing your use of our website, accessible at www.OurBus.in. These terms will be applied fully and affect your use of this website. By using this website, you agreed to accept all policies written here. You must not use this website if you disagree with any of these website standard policies.

Customer Grievances and Readdress Policy

To ensure smooth cancellation and less hassle for our riders, OurBus India ensures that you are able to cancel your ride in case of emergencies and save your money.

We have defined our cancellation policies below. After reading them, you can understand how the cancellation policies work according to the time of cancellation.

Less than 3 hours from the station departure time: 100% Cancellation Charges
Between 3 Hrs to 4 Hrs from the station departure time: 30% Cancellation Charges
Between 4 Hrs to 24 Hrs from the station departure time: 10% Cancellation Charges
Between 1 to 3 days before station departure time: 10% Cancellation Charges
Between 3 to 30 days before station departure time: 10% Cancellation Charges

Variation of Terms

OurBus India is permitted to revise these terms at any time as it sees fit, and by using this website you are expected to review these terms regularly.